Most frequent questions and answers
Once we processed and dispatch the orders, we notify you through an email and the WhatsApp number you share with us by defining the status that your items will be delivered as per your local date and time which we mention according to your mailing address. You can ping us anytime on our WhatsApp number and email id to check the status of your order.
We are a UAE based company with our headquarter in Dubai.
AvatarVL gives you the option to pay directly to our bank account (details can be send by WhatsApp or email) or by cash on delivery.
with our standard shipment method, it takes 10 – 15 days for the order to be delivered.
Our outfits are created upon order and customised. For this reason, we are unable to cancel or make changes to orders.
First of all, we do apologise if you experience anything like this. If you get your order damaged, please inform us immediately to take a quick action. We will be happy to assist with a replacement order or issuing a refund. You may contact our customer service team through the WhatsApp number given on our website or by sending us an email at info@avatarvl.com by explaining your issue.
All our order gets processed automatically through our computer system where there are very less chances of processing wrong orders. But in case, due to a human error, the wrong items are shipped from our warehouses, we are sorry for any inconvenience. In that case, our customer service team is here to support you to replace the order quickly and we will ship your order with our express delivery method so that without any delay you can get your order at your doorsteps.
Please contact our customer service team via WhatsApp, contact us page or by email at info@avatarvl.com so that they can work to get you your goods as soon as possible.
Phone support is available Monday-Friday from 8am-5pm PST